Calling 911 on our new ShoreTel phones is as simple as dialing “9-1-1”. There is no additional “9” needed like for other outside calls.
Of course, since all other outside calls will require that we dial “9” – “1” – and then the area code followed by the seven digit phone number, it is critical that we are careful not to accidentally dial “9-1-1” when it is unnecessary. If the user does dial “9-9-1-1”, the call will also be routed to 911.
Additionally, we have e911 services, which includes mapping directly to the specific locations of our new phones, another critical reason that phones cannot be moved from their original locations.